Cancellation And Refund

Cancellation and Refund Policy

Introduction
At Suja Creations, we strive to provide an exceptional shopping experience. However, we understand there may be situations where you need to cancel or return an order. Please review our Cancellation and Refund Policy below.

Cancellation Policy

1. Order Cancellation by Customer
   • Orders can be canceled within 24 hours of placing the order by contacting our customer support team at sujasilkthread03@gmail.com or calling us at +91 8248177897
   • If the order is canceled within the specified period, a full refund will be processed.
   • Orders cannot be canceled once they have been dispatched from our facility.
2. Order Cancellation by Suja Creations
   • We reserve the right to cancel orders due to unforeseen circumstances such as stock unavailability or payment issues.
   • In such cases, customers will be informed promptly, and a full refund will be issued.

Refund Policy

1. Eligibility for Refund
   • Refunds are applicable only for orders that meet the return conditions outlined in our Return and Exchange Policy (e.g., defective products, incorrect items received).
   • Customers must contact us within 7 days of receiving the product to initiate a return or exchange.
2. Refund Process
   • Approved refunds will be processed within 7-10 business days from the date of approval.
   • Refunds will be issued to the original payment method (e.g., credit card, bank transfer) used at the time of purchase.
3. Non-Refundable Items
   • Personalized or custom-made items are non-refundable unless they are defective or incorrect.
   • Products returned in used, damaged, or incomplete condition are not eligible for a refund.
4. Shipping Charges
   • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product sent).

How to Request a Cancellation or Refund

1. Email
   • Send your request to sujasilkthread03@gmail.com with the following details:
     • Order ID
     • Reason for cancellation or refund
     • Attach images (if applicable, for defective products)
2. Phone
   • Call our customer support team at +91 8248177897 for assistance.

We value your trust and aim to address any concerns promptly. For more details or assistance, please contact our support team.

Thank you for choosing Suja Creations!