Shipping and Delivery Policy

Introduction
At Suja Creations, we are dedicated to providing a seamless shopping experience, including reliable and timely shipping and delivery services. Below, you will find the details of our shipping and delivery process.

Shipping Policy

1. Order Processing
   • All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Charges
   • Shipping charges vary depending on your location and the total value of your order. Free shipping is available for orders exceeding [specific amount, e.g., ₹500].
3. Delivery Partners
   • We collaborate with trusted logistics partners to ensure the safe and timely delivery of your orders.

Estimated Delivery Times

1. Within India
   • Orders are typically delivered within 5-7 business days, depending on your location.
2. International Shipping
   • Delivery times for international orders vary from 7-14 business days, subject to customs clearance.

Order Tracking
Once your order is dispatched, you will receive an email or SMS notification with a tracking ID and a link to monitor your shipment’s real-time status.

Delivery Terms

1. Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or issues caused by incorrect addresses.
2. If the courier is unable to deliver your package after multiple attempts, it will be returned to our facility. In such cases, we will contact you to arrange redelivery.

Delays & Exceptional Circumstances
While we aim to meet the estimated delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or courier service disruptions. We appreciate your patience and understanding in such situations.

Contact Us
For any questions regarding your order’s shipping and delivery, please contact our customer support team:

Suja Creations

• Email: sujasilkthread03@gmail.com
• Phone: +91 8248177897
• Address: First Floor 122, Thiruvalluvar Street, Radhakrishnan Nagar, Meenatchipettai, Puducherry – 605010